陈倩
Supervisor of Master's Candidates
Name (Simplified Chinese):陈倩
Name (Pinyin):Chen Qian
Professional Title:Associate professor
Status:Employed
Education Level:With Certificate of Graduation for Doctorate Study
Degree:Doctoral Degree in Management
Business Address:人文楼附楼A227
E-Mail:
Alma Mater:华中科技大学
Teacher College:College of Economics & Management
School/Department:经济管理学院
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Paper Publications
- Chen, Q., Jing, Y., Gong, Y., & Tan, J. (2024). Will users fall in love with ChatGPT? a perspective from the triangular theory of love. Journal of Business Research, 186, 114982. (SSCI, JCR 1区，IF:10.969，ABS 3*星，第一作者).
- Qian Chen, Yeming Gong, Yaobin Lu, Xin (Robert) Luo. (2024) The golden zone of AI’s emotional expression in frontline chatbot service failures. Internet Research. (online avaliable) (SSCI, JCR 1区，IF: 6.773，ABS 3*星，第一作者).
- Qian Chen, Yeming Gong, Mark Keil, Shan Liu, Yaobin Lu. Conceptualization and measurement of voice interaction usability: The development of cooperative principle theory for smart product use. MIS Quarterly (online avaliable) (SSCI A+, UTD24, IS领域TOP 1期刊, IF:7.198, ABS 4*星) （第一作者）.
- Li, Y., Li, Y., Chen, Q., & Chang, Y. (2024). Humans as teammates: The signal of human–AI teaming enhances consumer acceptance of chatbots. International Journal of Information Management, 76, 102771. https://doi.org/10.1016/j.ijinfomgt.2024.102771 （SSCI, JCR 一区，IF:21）.
- Chen Qian, Yin Changqin, and Gong Yeming. (2023). Would an AI chatbot persuade you: an empirical answer from the elaboration likelihood model. Information Technology & People, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/ITP-10-2021-0764 (SSCI, JCR 2区, IF:4.4, ABS 3星) （第一作者）.
- Qian Chen, Yeming Gong, and Yaobin Lu. 2023. User Experience of Digital Voice Assistant: Conceptualization and Measurement. ACM Transactions on Computer-Human Interaction (September 2023). https://doi.org/10.1145/3622782 （SCI期刊， FMS B, IF：4.1，第一作者).
- Xianpei Hong, Liwei Pan, Yeming Gong, Qian Chen* (2023). Robo-advisors and investment intention: A perspective of value-based adoption [J]. Information & management, 60 (6), 103832 , online avaliable. https://doi.org/10.1016/j.im.2023.103832 (SSCI, JCR 1区，IF:9.9, 通讯作者)..
- Qian Chen, Yumeng Wang,Yeming Gong, Shan Liu(2023). Ripping regular consumers off? The antecedents and consequences of consumers’ perceptions of e-commerce platforms’ digital power abuse[J]. Journal of Business Research , online avaliable,https://doi.org/10.1016/j.jbusres.2023.114123 (SSCI, JCR 1区，IF:10.969，第一作者).
- Chen Qian, Lu Yaobin, Gong Yeming and Xiong Jie (2023), “Can AI chatbots help retain customers? Impact of AI service quality on customer loyalty”, Internet Research, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/INTR-09-2021-0686 (SSCI, JCR 1区，IF: 6.773，第一作者).
- Qian Chen, Yeming Gong, Yaobin Lu & Patrick Y.K. Chau (2022): How mindfulness decreases cyberloafing at work: a dual-system theory perspective[J], European Journal of Information Systems, online available. DOI: 10.1080/0960085X.2022.2067490 (SSCI, JCR 1区，信息系统八大刊之一，欧洲商学院信息系统 A+; IF:9.01， ABS 4星，第一作者).
