陈倩
Supervisor of Master's Candidates
Name (Simplified Chinese):陈倩
Name (Pinyin):Chen Qian
Professional Title:Associate professor
Status:Employed
Education Level:With Certificate of Graduation for Doctorate Study
Degree:Doctoral Degree in Management
Business Address:人文楼附楼A227
E-Mail:
Alma Mater:华中科技大学
Teacher College:College of Economics & Management
School/Department:经济管理学院
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PostalAddress：
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Paper Publications
- Qian Chen, Yeming Gong, Yaobin Lu*, Jing Tang .Classifying and measuring the service quality of AI chatbot in frontline service[J],Journal of Business Research, 2022, 145(June): 552-568. https://doi.org/10.1016/j.jbusres.2022.02.088（SSCI期刊, JCR分区：1区，IF:10.97，ABS 3星 第一作者）.
- Qian Chen, Yaobin Lu*, Yeming Gong, Qing Tang. Why do users resist service organization’s brand mobile apps? The force of barriers versus cross-channel synergy[J]. International Journal of Information Management, 2018, 47: 274-282. https://doi.org/10.1016/j.ijinfomgt.2018.07.012 （SSCI期刊, JCR分区：1区，IF:14.09， 第一作者）.
- Qian Chen, Yaobin Lu*, Yeming Gong. Internal mechanism of brand app recommendation from the integrated cross-channel perspective: Evidence from the airline industry[J]. Information Technology & People, 2019, 33 (4): 1076-1097. https://doi.org/10.1108/ITP-12-2018-0563 （SSCI期刊, JCR分区：2区，IF:3.87，第一作者）.
- Changqin Yin, Huimin Ma, Yeming Gong, Qian Chen*, Yajun Zhang (2021),Environmental CSR and environmental citizenship behavior: The role of employees’ environmental passion and empathy, Journal of Cleaner Production. Forthcoming. Online available.（JCR分区：1区，IF: 8.4）.
- Changqin Yin , Huimin Ma, Qian Chen, Yeming Gong . (2021). Mobile interactivity and perceived waiting time: the role of cognitive absorption and perceived procedural justice. Journal of Global Information Management, 29(6), 1-20.https://10.4018/JGIM.20211101.oa27（JCR分区：3区，IF: 1.55 ).
