陈倩
Supervisor of Master's Candidates
Name (Simplified Chinese):陈倩
Name (Pinyin):Chen Qian
Professional Title:Associate professor
Status:Employed
Education Level:With Certificate of Graduation for Doctorate Study
Degree:Doctoral Degree in Management
Business Address:人文楼附楼A227
E-Mail:
Alma Mater:华中科技大学
Teacher College:College of Economics & Management
School/Department:经济管理学院
Other Contact Information:
PostalAddress：
Email：
Paper Publications
Qian Chen, Yeming Gong, Yaobin Lu*, Jing Tang .Classifying and measuring the service quality of AI chatbot in frontline service[J],Journal of Business Research, 2022, 145(June): 552-568. https://doi.org/10.1016/j.jbusres.2022.02.088（SSCI期刊, JCR分区：1区，IF:10.97，ABS 3星 第一作者）
Release time:2022-06-14 Hits:
Translation or Not:no
Pre One:Qian Chen, Yeming Gong, Yaobin Lu & Patrick Y.K. Chau (2022): How mindfulness decreases cyberloafing at work: a dual-system theory perspective[J], European Journal of Information Systems, online available. DOI: 10.1080/0960085X.2022.2067490 (SSCI, JCR 1区，信息系统八大刊之一，欧洲商学院信息系统 A+; IF:9.01， ABS 4星，第一作者)
Next One:Qian Chen, Yaobin Lu*, Yeming Gong, Qing Tang. Why do users resist service organization’s brand mobile apps? The force of barriers versus cross-channel synergy[J]. International Journal of Information Management, 2018, 47: 274-282. https://doi.org/10.1016/j.ijinfomgt.2018.07.012 （SSCI期刊, JCR分区：1区，IF:14.09， 第一作者）
