陈倩
Supervisor of Master's Candidates
Name (Simplified Chinese):陈倩
Name (Pinyin):Chen Qian
Professional Title:Associate professor
Status:Employed
Education Level:With Certificate of Graduation for Doctorate Study
Degree:Doctoral Degree in Management
Business Address:人文楼附楼A227
E-Mail:
Alma Mater:华中科技大学
Teacher College:College of Economics & Management
School/Department:经济管理学院
Other Contact Information:
PostalAddress：
Email：
Paper Publications
Chen Qian, Lu Yaobin, Gong Yeming and Xiong Jie (2023), “Can AI chatbots help retain customers? Impact of AI service quality on customer loyalty”, Internet Research, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/INTR-09-2021-0686 (SSCI, JCR 1区，IF: 6.773，第一作者)
Release time:2023-02-04 Hits:
Translation or Not:no
Pre One:Qian Chen, Yumeng Wang,Yeming Gong, Shan Liu(2023). Ripping regular consumers off? The antecedents and consequences of consumers’ perceptions of e-commerce platforms’ digital power abuse[J]. Journal of Business Research , online avaliable,https://doi.org/10.1016/j.jbusres.2023.114123 (SSCI, JCR 1区，IF:10.969，第一作者)
Next One:Qian Chen, Yeming Gong, Yaobin Lu & Patrick Y.K. Chau (2022): How mindfulness decreases cyberloafing at work: a dual-system theory perspective[J], European Journal of Information Systems, online available. DOI: 10.1080/0960085X.2022.2067490 (SSCI, JCR 1区，信息系统八大刊之一，欧洲商学院信息系统 A+; IF:9.01， ABS 4星，第一作者)
