陈倩
硕士生导师
教师姓名：陈倩
教师拼音名称：Chen Qian
职称：副教授
在职信息：在职
学历：博士研究生毕业
学位：管理学博士学位
办公地点：人文楼附楼A227
电子邮箱：
毕业院校：华中科技大学
所属院系：经济管理学院
所在单位：经济管理学院
其他联系方式
通讯/办公地址：
论文成果
- Qian Chen, Yeming Gong, Yaobin Lu*, Jing Tang .Classifying and measuring the service quality of AI chatbot in frontline service[J],Journal of Business Research, 2022, 145(June): 552-568. https://doi.org/10.1016/j.jbusres.2022.02.088（SSCI期刊, JCR分区：1区，IF:10.97，ABS 3星 第一作者）.
- Qian Chen, Yaobin Lu*, Yeming Gong, Qing Tang. Why do users resist service organization’s brand mobile apps? The force of barriers versus cross-channel synergy[J]. International Journal of Information Management, 2018, 47: 274-282. https://doi.org/10.1016/j.ijinfomgt.2018.07.012 （SSCI期刊, JCR分区：1区，IF:14.09， 第一作者）.
- Qian Chen, Yaobin Lu*, Yeming Gong. Internal mechanism of brand app recommendation from the integrated cross-channel perspective: Evidence from the airline industry[J]. Information Technology & People, 2019, 33 (4): 1076-1097. https://doi.org/10.1108/ITP-12-2018-0563 （SSCI期刊, JCR分区：2区，IF:3.87，第一作者）.
- Changqin Yin, Huimin Ma, Yeming Gong, Qian Chen*, Yajun Zhang (2021),Environmental CSR and environmental citizenship behavior: The role of employees’ environmental passion and empathy, Journal of Cleaner Production. Forthcoming. Online available.（JCR分区：1区，IF: 8.4）.
- Changqin Yin , Huimin Ma, Qian Chen, Yeming Gong . (2021). Mobile interactivity and perceived waiting time: the role of cognitive absorption and perceived procedural justice. Journal of Global Information Management, 29(6), 1-20.https://10.4018/JGIM.20211101.oa27（JCR分区：3区，IF: 1.55 ).
