陈倩，女，华中农业大学经济与管理学院企业管理系副教授，大数据管理与应用教研室副主任。2019年6月于华中科技大学管理学院获得博士学位。科研经历还包括华中科技大学管理学院博士后，法国里昂商学院访问学者。研究领域为信息系统与信息管理，研究兴趣包括人工智能、社会化商务等背景下的用户心理与行为等。主持国家自然科学基金面上项目“用户视角下AIGC应用中的AI伦理研究：测量模型、影响机制与应对策略（72371112）”、主持国家自然科学基金青年基金项目“智联网环境下智能客服服务质量的测量模型与提升机制研究（72001085）”、主持中国博士后科学基金项目 “智能客服成功模型的开发：基于服务质量的视角（2020M682430）”，参与国家自然科学基金重点项目2项和国家社会科学基金资助重大项目1项。2024年入选华中农业大学“狮山硕彦计划”青年英才A岗科研人才。

陈倩老师在MIS Quarterly，European Journal of Information Systems, Information & Management, Journal of Business Research, Internet Research, International Journal of Information Management，ACM Transactions on Computer-Human Interaction 等管理学国际重要期刊上发表多篇SSCI与SCI论文。为多个SSCI期刊包括 Decision Support Systems，Information & Management, Journal of Business Research, Internet Research, Information Technology & People 等JCR一区国际期刊的审稿人。 讲授《企业数字化转型与创新》、《AI时代的创新管理》、《数字经济学》、《大数据伦理与治理》、《AI+时代商业模式创新战略与实践》、《写作与沟通》 等本科生与研究生课程。陈倩老师热爱科研与教学工作，注重理论与实践相结合、科研前沿与教学的融合。

代表论文：

Qian Chen, Yeming Gong, Mark Keil, Shan Liu, Yaobin Lu.(2024) Conceptualization and measurement of voice interaction usability: 

The development of cooperative principle theory for smart product use. MIS Quarterly (online avaliable)

 (SSCI A+,UTD24, FT50 IS领域TOP 1期刊, IF:7.198, ABS 4*星，第一作者）

Chen, Q., Jing, Y., Gong, Y., & Tan, J. (2024). Will users fall in love with ChatGPT? a perspective from the triangular theory of love. Journal of Business Research, 186, 114982. (SSCI, JCR 1区，IF:10.969，ABS 3*星，第一作者)

Qian Chen, Yeming Gong, Yaobin Lu, Xin (Robert) Luo. (2024) The golden zone of AI’s emotional expression in frontline chatbot service failures. Internet Research. (online avaliable)  (SSCI, JCR 1区，IF: 6.773，ABS 3*星，第一作者)

Chen Qian, Yin Changqin, and Gong Yeming. (2023). Would an AI chatbot persuade you: 

an empirical answer from the elaboration likelihood model. Information Technology & People,

 Vol. ahead-of-print No. ahead-of-print. 

https://doi.org/10.1108/ITP-10-2021-0764  (SSCI, JCR 2区, IF:4.4, ABS 3*星，第一作者）

Qian Chen, Yeming Gong, and Yaobin Lu. (2023). User Experience of Digital Voice Assistant: 

Conceptualization and Measurement. ACM Transactions on Computer-Human Interaction (September 2023). 

https://doi.org/10.1145/3622782 （SCI期刊，FMS B, IF：4.1，第一作者)

Xianpei Hong, Liwei Pan, Yeming Gong, Qian Chen* (2023). Robo-advisors and investment intention: 

A perspective of value-based adoption [J]. Information & management, 60 (6), 103832 , online avaliable.

https://doi.org/10.1016/j.im.2023.103832 (SSCI, JCR 1区，IF:9.9, ABS 3*星，通讯作者)

Qian Chen, Yumeng Wang,Yeming Gong, Shan Liu(2023). Ripping regular consumers off? 

The antecedents and consequences of consumers’ perceptions of e-commerce platforms’ digital power abuse[J]. 

Journal of Business Research , online avaliable,

https://doi.org/10.1016/j.jbusres.2023.114123 (SSCI, JCR 1区，IF:10.969，ABS 3*星，第一作者).

Chen Qian, Lu Yaobin, Gong Yeming and Xiong Jie (2023), “Can AI chatbots help retain customers? 

Impact of AI service quality on customer loyalty”, Internet Research, Vol. ahead-of-print No. ahead-of-print.

https://doi.org/10.1108/INTR-09-2021-0686 (SSCI, JCR 1区，IF: 6.773，ABS 3*星，第一作者).

Qian Chen, Yeming Gong, Yaobin Lu & Patrick Y.K. Chau (2022): How mindfulness decreases cyberloafing at work: 

a dual-system theory perspective[J], European Journal of Information Systems, online available. 

DOI: 10.1080/0960085X.2022.2067490 (SSCI, JCR 1区，ABS 4*星，信息系统八大刊之一，欧洲商学院信息系统 A+; IF:9.01，第一作者).

Qian Chen, Yeming Gong, Yaobin Lu*, Jing Tang (2022).Classifying and measuring the service quality of 

AI chatbot in frontline service[J],Journal of Business Research, 2022, 145(June): 552-568. 

https://doi.org/10.1016/j.jbusres.2022.02.088（SSCI期刊, JCR分区：1区，IF:10.97，ABS 3*星，第一作者）.

Qian Chen, Yaobin Lu*, Yeming Gong, Qing Tang. Why do users resist service organization’s brand mobile apps? 

The force of barriers versus cross-channel synergy[J]. International Journal of Information Management, 2018, 47: 274-282. 

https://doi.org/10.1016/j.ijinfomgt.2018.07.012 （SSCI期刊, JCR分区：1区，IF:14.09，第一作者）.

Qian Chen, Yaobin Lu*, Yeming Gong(2019). Internal mechanism of brand app recommendation from the integrated 

cross-channel perspective: Evidence from the airline industry[J]. Information Technology & People, 2019, 33 (4): 1076-1097. 

https://doi.org/10.1108/ITP-12-2018-0563 （SSCI期刊, JCR分区：2区，IF:3.87，ABS 3*星，第一作者）.